167 Luxury & Leadership with Shannon Mariani | Four Seasons Spa Las Vegas

Today I talk with Shannon Mariani, the Director of the Four Seasons Hotel Las Vegas. The hotel recently earned a new Forbes Travel Guide five-star award and Shannon brings 20 years of luxury spa experience to her role, so her insight into the beauty and wellness world is priceless. A part of me wishes I could go work with her for a week just to see what it’s like to be a spa practitioner at the Four Seasons. In this episode, Shannon opens up about blurring the lines between her personal and professional self and shares what keeps her in this industry. We also talk about what earned her spa this award and discuss how to harness the power of free samples.

Listen in to learn both the typical and ideal schedules of a spa manager, retail tricks for spas, and how the Four Seasons weathered the pandemic.

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“I am a big proponent of coming back a second time.” – Shannon Mariani

Show Notes:

  • Shannon’s superpower
  • Shannon’s sink or swim moment
  • Blurring the lines between the personal and professional self
  • Juggling the roles of a spa manager
  • Schedule of a spa manager
  • Shannon’s ideal day
  • Chain of command at a spa
  • How the Four Seasons weathered COVID-19
  • How the Four Seasons spa takes care of the staff
  • Lori’s interview trick
  • Tips for hiring the right spa team
  • What is the top service requested at the Four Seasons Las Vegas spa
  • Retail tips for spas

“The kind of person you want to be and the kind of manager you want to be, I think when you’re young you don’t realize that that can be the same person.” – Shannon Mariani

Links Mentioned:

  • Connect with Shannon Mariani:

 LinkedIn | Facebook | Four Seasons Las Vegas Job Openings

“It’s about how you make that person feel in the room.” – Shannon Mariani


lori author

About the Author

A finalist for American Spa Magazine’s 2017 Women in Wellness Mentor of the Year, Lori Crete is a highly sought after industry expert and licensed celebrity esthetician. Owner of Southern California’s Spa 10, she is also the founder of The Beauty Biz Club™, a success-based society dedicated to helping beauty practitioners around the world fill their schedule, increase profits and break through to the 6-figure mark.