OMG – My Spa Just Got Robbed!

By Lori Crete | Coaching

Jul 08

AngryWomanThis is a post I saw bright and early on a Sunday morning in one of my private esthetician success forums:

“So my spa was broken into last night. Computer with all my info gone, a lot of product, jewelry and so on… about $7500.. But they didn’t take my Hydrafacial machine :).”

I immediately called my coaching client to provide her with words of support. Surprisingly she sounded very calm. I know she’s a tough cookie, but I also know there was an element of disbelief and processing all that was taking place.

I decided this was a perfect opportunity to share some info on how you can protect yourself against this happening or if it does happen how to feel organized in the time of chaos.

Here are my 7 Tips On How To Protect Your Biz From Theft.

1. Alarm – I know it sounds simple, but a lot of us have overlooked this or thought it would be too expensive.


Don’t forget to set the darn thing. I used to be guilty of this until I watched a 20/20 episode that featured an interview with a pro thief who mentioned 90% of people who have alarms don’t even bother turning them on when they leave.

Most alarm companies will install the equipment for free and the monthly charges usually run between $39.00 – $65.00. Keep in mind that this may lower the cost of your liability insurance as well. Be sure you call your insurance company and tell them you have an alarm system.

2. Insurance – Know the difference between professional liability, equipment and product liability, and business liability.

We all should have professional liability and I get mine through ASCP, but if you own a business or even rent a room (especially if your have your own equipment and products), I highly recommend that you get additional insurance so your “goods” are covered in the unlikely event of theft or any other tragic happening.

ASCP will be happy to answer any questions you may have.

ASCP Phone # 1-800-789-0411

I also have a $1,000,000 policy on top of my professional coverage and I have additional coverage on everything inside of my spa.

3. Out of site – Out of mind – Keep your valuables out of sight after business hours. Close the shades. Close and lock all treatment room doors. Keep your products in locked display cases.

Most criminals take the path of least resistance – so make it hard for them.

If you have a laptop – take it home with you.

4. Make Daily Deposits – Don’t leave a lot of cash at your biz after hours.

5. Back up your info regularly – One of the main concerns that my client had is that her computer was taken and she lost all of her client info and all of her pending gift certificate info. When I asked if she backed it up she said yes, but they took the back up card. A valuable lesson for all – keep your backup in a separate safe place.

6. Take photos of EVERYTHING in your spa – This is very easy to do with your smart phone. Take photos of all your retail products, back bar products, all of your equipment and your furniture. This will help to speed up the support you get from your insurance.

7. Have these numbers on speed dial:

    • Local non-emergency police department.
    • Your alarm company.
    • Your insurance agent and the insurance company’s 24-hour emergency number. Have your policy number stored in your phone as well.
    • Your vendor numbers with your account numbers.

Bonus Tip…

If something like this happens, pick up the phone and call someone who can help calm you down. We all have these people in our lives and it can give you clarity on what your next best steps should be.


About the Author

A finalist for American Spa Magazine’s 2017 Women in Wellness Mentor of the Year, Lori Crete is a highly sought after industry expert and licensed celebrity esthetician. Owner of Southern California’s Spa 10, she is also the founder of The Beauty Biz Club™, a success-based society dedicated to helping beauty practitioners around the world fill their schedule, increase profits and break through to the 6-figure mark.