I have not talked with a woman in her role on the show previously, so today I am thrilled to share my conversation with Rebecca Olpin. She is the lead educator for Sorella Apothecary with a background as both a massage therapist and an aesthetician. In this episode, Rebecca and I mourn the loss of quality customer service in the digital world and share solutions that we use to combat this issue. We also talk about the resiliency of our industry and how businesses are operating even better since they restructured during the pandemic.
Listen to this episode to learn about a day in Rebecca’s life, continued education options for aestheticians, and client feedback that her company actually listened to.
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“This is a resilient industry.” – Rebecca Olpin
- Sorella Apothecary’s big news
- How much feedback Rebecca gives on new products
- Rebecca’s industry experience and background
- Popular hotel spa treatments
- Rebecca’s first job
- A day in the life of the lead educator for Sorella Apothecary
- The joy of trade shows
- Rebecca’s biggest challenges of the last few years
- Extended education options for aestheticians
“What can we do differently that maybe we haven’t been forced into thinking before?”” – Rebecca Olpin
- Connect with Rebecca Olpin:
“We’re losing [customer service] in the digital world because of the digital world.” – Rebecca Olpin
About the Author
A finalist for American Spa Magazine’s 2017 Women in Wellness Mentor of the Year, Lori Crete is a highly sought after industry expert and licensed celebrity esthetician. Owner of Southern California’s Spa 10, she is also the founder of The Beauty Biz Club™, a success-based society dedicated to helping beauty practitioners around the world fill their schedule, increase profits and break through to the 6-figure mark.