The Gift Of Goodbye

By Lori Crete | Coaching

Aug 21

Is there a client that you know you need to break up with, but you just aren’t sure how to end things without feeling like a total B*tch?

#TruthBomb — We all deserve to serve those who respect us — and ONLY those who respect us.

So, if it’s time to say goodbye to a few troublemakers in your practice, take a deep breath and read on for tips on how to part ways.

5 tips to breaking free from clients who cause chaos, drama and/or disruptions in your beauty biz.

1. Be HONEST

Honesty is ALWAYS the best policy. I know sometimes it is hard and can even feel wrong if it defies what you think is the ‘nice’ thing to do.

But, here ya go… I am giving you permission to speak your truth.

Just remember to speak with confidence, kindness and respect.

2. Script it out.

Planning out your words before you speak to your client will help you relay a confident message when the time comes.

It’s also super helpful if you can practice with a trusted beauty biz practitioner friend so you’ll have honest feedback you can trust. (If you don’t have professional relationships like this, I’ll tell you that you’ll make many beauty biz friends at the Beauty Biz Workshop and it will change how you do business forever.)

3. Keep it simple

Sometimes we over talk and spew unnecessary words when we feel nervous. It’s natural, but do try to avoid doing this.

Before you start the conversation, remind yourself to stick to the script you learned and then stop talking.

“Beth I am no longer able to serve you/book you/do your eyebrows because you have not been able to honor my cancellation/late runner/no show policy.”

Let the client vent if they feel the need and then simply say…

“I am sorry, but my business policies are in place to protect my clients and my business and I am only able to provided services to those who can adhere to them.”

4. Stay confident and fear free.

Know that releasing a troublemaker creates space for something better.

When you believe that you deserve better and bravely remove the negativity that is blocking the flow, you will find that the universe supports this movement and sends abundance your way.

“When one door closes another opens.” -Alexander Graham Bell

5. Communicate clearly.

Be sure that as a general rule, you are communicating your policies clearly so there is no confusion.

Speak of these polices in your pre-call and in your client consultations.

Post them on your website, yelp page, scheduling platform and social media pages.

Clearly informed clients are less likely to disrespect your rules and you’ll have much less breaking up to do.

This is one of the many pieces required to have a strong foundation under your beauty biz. Yet, it is all the things just like this that you don’t get around to while in school to become a beauty biz practitioner.

But the truth is… Businesses without a strong foundation are far harder to run successfully… and they stress you out!

At the Beauty Biz Workshop happening October 1st & 2nd, 2017, you’ll learn everything you need to know to build YOUR strong business foundation and have fun doing it!

P.S. – Speaking of Challenging Issues… Did you catch my post on the ASCP blog? I share 7 Things I Learned About Gossip From The Beauty Biz. I think you’ll like it.

Follow

About the Author

A finalist for American Spa Magazine’s 2017 Women in Wellness Mentor of the Year, Lori Crete is a highly sought after industry expert and licensed celebrity esthetician. Owner of Southern California’s Spa 10, she is also the founder of The Beauty Biz Club™, a success-based society dedicated to helping beauty practitioners around the world fill their schedule, increase profits and break through to the 6-figure mark.

  • Very helpful Lori. Thank you. Ironically I lost a lot of sleep over this issue last night. A client of mine pre-books 6-9 appts and habitually cancels them. She does give adequate notice but this year she has kept 2 of 11 and I have to let her go. I know she will say she gave me the notice I require and I have to explain that an occasional cancellation is one matter and habitually canceling is another. I have a few clients who do this and the anger I feel around it gets me stuck. Thank you for this post.

  • Lucia says:

    Omg, I just recently had to do this. Thank you for sharing this article this morning I feel so much better.

  • Nicky Jordan says:

    Same goes for me..thank you for this Lori..For the first time in 40 years I had to do this too and similar to Heather above..I felt horrible for a couple nights. But after a few days of lovely clients, I realized how much better it is not having to deal with this type of client anymore! Freedom!
    Very well written article Lori and greatly appreciated..just confirmed what I was feeling inside my soul!

  • >